Signatures & Delivery:
The majority of Arkè shipments are sent with a signature required at delivery. Please notify Arkè if you do NOT want signature required on your delivery BEFORE your order ships, as this cannot be removed after it’s left Arkè. Please note that liability of any theft after delivery is on the receiving client when signature required is waived.
Also please notify Arkè BEFORE your order ships if there’s a chance you or the recipient may be away from the end destination at the estimated time of delivery. Fees may apply for selecting services that alter the delivery timing and/or address after shipment, such as rerouting your package to another address or having the shipping company hold on to your package until it can be picked up. If Arkè isn’t notified that a delivery change is necessary before your order ships these fees are your responsibility.
It is our policy that orders received before 12.00 PM ship the same day. Orders received after 12.00 PM will ship the next business day. Orders may only be cancelled if merchandise has not been loaded. Once merchandise is loaded, the order cannot be cancelled and will be treated as a return. Refunds may take up to 10 business days to process. Refunds, including the applicable sales tax, will be issued in the same form of payment that was originally used for the purchase: credit/debit card or PayPal account.
Arkè, Inc. offers the highest quality merchandise available. It is our goal to make your purchase simple and enjoyable. If you receive an item that does not meet your expectations, you may return the item for a refund or exchange within 30 days of receiving your order.
To initiate a return, please notify Arkè, Inc. by contacting us at firstname.lastname@example.org detailing the reason for your return. Arkè, Inc. will only process returns that have been authorized by our Arkè staff.
When returning Arkè products:
- Please retain the original packaging materials.
- All returned items must be received by us in their original condition.
- All returns or exchanges are subject to a 25% restocking fee.
- The customer is responsible for return shipping charges unless the merchandise arrived damaged or defective.
- We advise you to insure all return shipments for protection against loss or damage.
- Shipping fees for the original shipment are non-refundable – unless the merchandise arrives defective or damaged.
After thorough inspection of the product for damages, a credit may be issued – providing the product has been received in perfect resalable condition.
Arkè Inc. takes every precaution to ensure that your order reaches you in perfect condition. Unfortunately, even carefully packaged goods are occasionally damaged in transit. If the package you receive appears damaged or if you find damaged merchandise upon opening your package, please notify us of any damage claims within 5 days of receiving your delivery at email@example.com. It is important that you retain all of the original packaging materials with the damaged merchandise in order to process a claim. Damaged claims received beyond 5 days of receiving your delivery will not be the responsibility of Arkè, Inc.
Deliveries of some large and oversized items necessitate freight delivery. It is imperative that you inspect freight deliveries thoroughly when they arrive. Take the time to note any and all damage to the packaging materials on the delivery receipt. DO NOT sign any shipping or delivery receipts without recording in detail any visible damage. Examples of delivery damage could include but are not limited to crushed, punctured or damp crate/boxes.
Upon inspection of the delivery, if you find that your merchandise is damaged, you may choose to refuse the delivery. Damages to freight deliveries must be reported to Arkè, Inc. at the time of delivery. You may contact us at firstname.lastname@example.org. Arkè, Inc. cannot be held responsible and will be unable to assist you in repair or replacement of damaged merchandise via freight delivery if the package and product is not thoroughly inspected and documented at the time of delivery.
Terms and Conditions:
Charges made during your (online) purchase are subject to correction in the event of calculation or printing errors. If a pricing error occurs, Arkè, Inc. will contact you before proceeding with your order.
Order is damaged or missing parts
If an order arrives damaged or incomplete or is in need of replacement parts, contact Customer Support at 1-888-782-4758 or 770-683-7200, email@example.com, within 30 days of delivery for resolution.
Images of the crate/box labels as well as photos of damaged, mis-shipped items are needed to process any claims.
Arkè offers a 1-year warranty for manufacturing defects. To file a warranty claim, please take images of the damaged items and email them to firstname.lastname@example.org, including proof of purchase.