Our Products:

Frequently Asked Questions

Q: How long will it take to receive my stair kit?
A: All products are stocked in our warehouses and shipped anywhere in the contiguous Unites States within 10 days of your order.

Canada deliveries could take up to three weeks due to customs, Alaska and Hawaii up to 4 weeks.

Q: What do I need to know to order these stairs?
A: Determine which product and color you are interested in, then:

Find your exact floor-to-floor height
The size of the space available to properly fit whichever diameter (for spiral kits) or dimension (for modular kits) product you are interested in.

Keep in mind when considering a spiral, that the tread length is always less than half the diameter. For instance, the 3' 11" diameter spiral will give you a walking pad (the space between the outside of the center pole and the handrail) of roughly 16 inches, which is very tiny. By comparison, the code compliant model is the 5' 3" diameter, which gives you a walking pad of around 28 inches.

Q: What size opening do I need for the spiral staircase?
A: The finished opening needs to be no less than two inches larger than whichever spiral staircase you choose.

Q: Do you have a list of certified installers who could install these kits for me?
A: These are do-it-yourself units. However the larger retail locations where our product is available do have installation departments that may install the kits for you. Contact the retailer for this possibility.

Q: Can I get the treads in a different color or unfinished/not sealed?
A: The kits are pre-manufactured and there are no other options at this time.

Q: You state that the maximum height per stair kit is 12' 4" - can I stack two stair kits together to reach approximately 20 feet?
A: Yes, this can be done by building the bottom staircase and securing the landing for structural integrity. The second stair kit can then be built upon that landing.

Q: Do you have an outdoor product that is white?
A: Currently our only outdoor product is the Enduro Steel, which is shiny metallic when new, and will oxidize to a white Grey, much like guardrails and light poles.

Q: Can the Enduro outdoor spiral staircase be painted?
A: The manufacturer suggests that you do not paint the Enduro and enjoy it as a maintenance free product. However if you must paint it, this is the process that should be followed:

Allow the product to oxidize for 1 year
Remove the oxidation
Add two coats of blue metal primer
Then two coats finish metal paint
Touch up any nicks and scratches on a constant maintenance basis to prevent rust

Q: Are there any options for different handrails and treads other than those shown?
A: Not at this time.

Q: Is there anywhere in the country I can see these staircases?
A: All of our products are installed in private residences and we do not have that information.

Q: Which of your product meet BOCA/UBC/IRC building code?
A: Our 5' 3" spiral stair kits (Civik, Phoenix, Enduro) all meet these code requirements. However you should always check with your local building authority for any possible codes specific to your area.

Q: How do I know where the bottom step will end up in conjunction to the landing?
A: The standard spiral kits will make a 360 degree turn. Therefore the first step will be directly underneath the landing. Consult our assembly manuals (Civik, Phoenix, Enduro, Karina, Kompact) to see this in detail.

Q: Your stair kits come with a triangular landing - can I get a square or rectangular one?
A: The kits are pre-manufactured and there are no other options at this time.

Q: Do you manufacture safety gates for your staircases?
A: At this time we do not offer safety gates for our stair kits.

Q: The Kompact shows a support pole utilized between tread 5, 6, or 7 - can I get another pole for higher up?
A: Structurally the design only needs that single pole in that location.

Q: What if I am attaching the base of my stairkit to wood. Do I need to do anything different in this situation?
A: All the stairkits come with concrete molly anchors. If you are securing the kit into wood, please replace those with similar sized lag bolts. The "tools needed" page of our manual show strange looking metric drills. These are masonry bits for concrete. If you are securing into wood use a regular drill appropriate to the size of the lag bolts you just purchased.

Q: I am installing the Enduro onto a concrete footing. What size pad should I use?
A: Most people will pour a pad the same diameter as the stairkit. This allows for the 8 3/4" diameter base plate to be secured, as well as the FO1 "foot" holding in place the very first baluster on the bottom step. The depth of the pad would depend on frost and climate conditions in your area, and might require checking with your local inspector.